• If you are not satisfied with your purchase, you may return your product(s) within thirty (30) days of order date for a full refund or exchange. No returns will be accepted after thirty (30) days.
• ALL RETURNS OR EXCHANGES MUST HAVE AN RMA NUMBER. RMA NUMBERS CAN BE OBTAINED BY CALLING 800-569-0570. ORDERS WITHOUT AN RMA NUMBER WILL BE REJECTED AND WILL BE SUBJECT TO A 20% RESTOCKING FEE.
• Special order items, shipping, handling, and installation charges are non-refundable.
• Please note: all pictures on www.dealmed.com or in our catalog are for illustration purposes and may not reflect the actual product being purchased.
Return and Exchange Information:
• All returns or exchanges are subject to approval and must be in brand new condition and contain all original packing materials, manuals, and blank warranty cards. Any product declared inappropriate for resale will not be accepted for exchange or refund.
• In order to receive refund or credit, merchandise must be in original packaging. Merchandise that has been marked affixed with stickers or with crushed packaging will not be accepted. Sterile items and products that are unable to be resold once opened are not returnable.
• Any product(s) that has come into contact with the human body or has been worn cannot be returned or exchanged, including products that are still considered to be in new condition. This is a result of health regulations and safety concerns.
• If products are shipped due to an error made by Dealmed. Dealmed will reimburse all shipping costs and reship the order accordingly.
Return or Exchange Procedure:
• In order to return product(s) a Return Merchandise Authorization (RMA) number must be obtained from Dealmed. To obtain a RMA number, call our customer service department during normal hours of operation (Mon.-Thu. 9:00a.m.-5:00p.m.or Friday 9:00a.m. to 1:00 p.m. EST) at 800 569-0570 option 2 or email us at firstname.lastname@example.org.
Please have the following information readily available prior to processing a return or exchange:
• Your name and/or your company name
• Invoice number or account number
• Your contact information including telephone number.
• Item(s) and item(s) numbers which you wish to return/exchange.
• You will be provided with the return address along with a RMA number. In some instances you may be provided with a UPS return label which should be placed visibly on the box of merchandise you are returning.
• IT IS THE CUSTOMERS SOLE RESPONSIBILITY TO PAY FOR ALL SHIPPING, HANDLING, AND RELATED COSTS WHEN PROCESSING A RETURN OR EXCHANGE. DEALMED WILL NOT BE HELD RESPONSIBLE FOR RETURNED SHIPPING COSTS.
• It is the customer’s responsibility to make sure the returned merchandise arrive in a timely manner. All order(s) being returned must be returned within 10 days from receiving a RMA number. Please do not send any returns to our corporate headquarters. It will not be accepted.
• Refunds will be issued via original payment method within 20 business days of return.
• Special orders, custom items, and discounted items cannot be returned or exchanged. Except for merchandise with defective quality or workmanship as determined by Dealmed.
• Shipping and Handling charges are non-refundable.
• Orders that have qualified for free shipping and are being returned are subject to our standard $9.95 flat shipping charge.
• Order cancellation requests received after the order has been placed will be processed as a return. All applicable policies and costs related to a cancellation request remain in full force.
• We take exceptional care in filling, checking, picking, and packing your order. On rare occasions, a package may be damaged or lost in transit. If a shipment is damaged, please note the damage on the delivery receipt and contact customer service for assistance with a claim.
• All products are new and carry the original manufacturer's warranty. The repair or replacement of defective merchandise will be based on the respective manufacturer's warranty policies.
• If an item is damaged, we will work diligently to repair the product(s) by arranging part replacements.
• If a replacement part cannot be obtained, a new item will be shipped.
• Cancellations on damaged products after the order has arrived will not be accepted. Cancellations will be treated as a standard return based on our return policies.
• If an order has not been packed in full or is missing items (shortages), please contact customer service.
• All shortages must be reported within 2 business days of receipt of order. Shortages claimed after 2 business days, will not be accepted.