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If you are not entirely satisfied with your purchase, you may return your product(s) within forty five (45) days of order date for a full refund or exchange. No returns will be accepted after forty five (45) days.
Special order items, including drop-ship items are non-refundable.
All pictures on www.dealmed.com or in our catalog are for illustration purposes only.
Return and Exchange Policies
All product(s) returned or exchanged are subject to be examined and must be in brand new condition and contain all original packing materials, manuals, and blank warranty cards. Any product declared inappropriate for resale will not be accepted for exchange or refund.
In order to receive refund or credit, merchandise must be in original packaging and is subject to inspection. Merchandise that has been marked affixed with stickers or with crushed packaging will not be accepted. Sterile items and products that are unable to be resold once opened are not returnable.
Any product(s) that has come into direct contact with the human body or has been worn can not be returned or exchanged, including products that are still considered to be in new condition. This is a result of health regulations and safety concerns.
If products are shipped due to an error made by Dealmed Inc, Dealmed, Inc. will reimburse all shipping costs and reship the order(s) to the correct address.
Refunds will be issued via original payment method within 20 business days of return.
Special order items will not be accepted for return/exchange except for merchandise with defective quality or workmanship.
Shipping and Handling charges are non-refundable.
Orders the have qualified for free shipping and are being returned are subject to our standard $9.95 flat shipping charge and are not reimbursable.
Order cancellation requests received after the order has been placed will be processed as a return. All applicable policies and costs related to a cancellation request remain in full force.
Damage/Shortage Claims
We take great care in filling, checking, picking, and packing your order. On rare occasions, a package may be damaged or lost in transit. If a shipment is damaged, please note the damage on the delivery receipt and contact customer assistance for assistance with a claim.
All products are new and carry the original manufacturer's warranty. The repair or replacement of defective merchandise will be based on the respective manufacturer's warranty policies.
If an item is damaged, we will work diligently to repair the product(s) by arranging part replacements.
If a replacement part cannot be obtained, a new item will be shipped.
Cancellations on damaged products after the order(s) arrive will not be accepted. Cancellations will be treated as a standard return based on our return policies.
If an order has not been packed in full and is missing items (shortages), contact customer service.
All shortages must be reported within 2 business days of receipt of order. Shortages claimed after 2 business days, will not be accepted.
Return or Exchange Procedure
In order to return product(s) a Return Merchandise Authorization (RMA) number must be obtained from Dealmed, Inc. To obtain a RMA number, call our customer service department during normal hours of operation (Mon.- Fri. 9:30 a.m.-5:00 p.m. EST) at (800) 569-0570 option 2 or email us at support@dealmed.com.
Please include the following information:
Your name and/or company name,
Invoice number and account number
Your contact information including telephone number.
Item(s) and item(s) numbers which you wish to return/exchange.
You will be provided with the return address along with a RMA number. In some instances you may be provided with a UPS return label which should be placed visibly on the box of merchandise you are returning.
It is the customer’s sole responsibility to pay for all shipping, handling and related costs when making a return and/or exchange.
It is the customer’s responsibility to make sure the returned merchandise arrive in a timely manor. All order(s) being returned must be returned within 8 days from receiving a RMA number. Please do not send any returns to our corporate headquarters. It will not be accepted.
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